Estimator/Customer Service

Website World Wide Sign Systems Inc.

PURPOSE OF THE POSITION

Develops accurate and cost effective quotes for custom sign manufacturing projects and national sign programs.

JOB SUMMARY

As part of the sales team and our sales process, the role of the Customer Service Representative/Estimator is to provide timely quotes to our customers and sales team that appropriately reflect the needs of the customer.  Quotes are based on manufacturability and the availability of economically viable raw materials, our standard operating procedures, plant capacity, accurate cost estimating and our gross margin requirements.  In summary, the role of the Customer Service Representative/Estimator is to provide relevant and timely quotes to our customers with the intent of converting quotes into a sales, resulting in profitable revenue growth.

NECESSARY TO ALL POSITIONS IN COMPANY:

Dedicated to making our customers successful by conforming to requirements, preventing defects and delivering the right result the first time every time.  Uncover, record, report, and solve problems in quality variations of products and/or services to assure on-time delivery of the highest quality products.

DESIRED ABILITIES:

·        Above average math proficiency (percentages, geometry, yield, multiplication, division, addition, subtraction).

·        Measuring proficiency.  Skilled in the use of measuring devices; calipers to within .001” and scales to within .016” (1/64”).

·        Must be knowledgeable of company’s capabilities and work flow patterns. High degree of manufacturing process knowledge required.

·        Proficient with Microsoft Excel, Word, Outlook and Access.

·        At times must be able to work with incomplete job specifications or ambiguity to achieve end results.

·        Act as a technical consultant for World Wide Sign Systems Inc. internal production processes.

·        Ability to communicate and work effectively with employees and all levels of management along with vendors and external customers.

·        Ability to readily adapt to changes in workload and additional time commitments. Superb organizational skills with the ability to effectively work on multiple tasks at a time.

·        Good mechanical aptitude.

·        Demonstrate ability to manage conflict to win-win solution.

·        Strong process and facilitation skills.

·        Ability to work independently or in conjunction with others across departmental lines.

 

ESSENTIAL DUTIES:

·        Prepare cost estimates by analyzing proposals and drawings.

·        Provide the most cost-effective layout and best utilization of capabilities, processes and capacities.

·        Establish and maintain a professional relationship with internal and external customers.

·        Strong analytical, problem solving and organizational skills.

·        Ensure sales quotes are: accurate, appropriate for applications and prepared in a timely manner.

·        Estimates are detailed, reflecting any need for special products, services, or transportation considerations.

·        Incorporate feedback from other departments to provide more accurate quotes, pricing and information to our customers.

·        Knowledge of product lines.

·        Demonstrate leadership skills and the ability to influence others and build strong relationships.

·        Perform detailed cost estimates by breaking down the items of work on an orderly and logical basis, determining the cost of each item from experience and summarizing the total.

·        Work closely with manufacturing to ensure the project estimate meets all criteria needed for the customer.

·        Identify and compute cost after reviewing specific labor, material and time requirements.

·        Obtain quotes for materials, services and resources and create a BOM.

·        Maintain a cost database for future reference.

·        Prepare bid packages in timely manner.

·        Provide bid follow-up and analysis.

·        Quickly turn bid documents/proposals over to project managers.

·        Supports sales leadership.

·        Understand and interpret customer requirements.

·        Knowledge of materials used in the manufacture of our products.

To apply for this job please visit www.wwsign.com.