Housing Navigator

  • Full Time
  • Shawano

Website Newcap Inc.

Full Job Description
Housing Navigator

Newcap, Inc.

Shawano and Northeastern Wisconsin

Summary of the Role

Newcap is a community action agency equipping low-income citizens with the tools and potential for achieving economic security. We are seeking to add a Housing Navigator to our growing team at Newcap where we are embracing a Whole Family Approach. Meeting families not where they are – but where they dream. The Whole Family Approach is a family-led strategy that provides adults and children with the tools they need to set and meet goals together as a family. This model uses a holistic approach partnering with the family to address their needs and make progress on their goals; this partnership increases the likelihood of long-term success for everyone involved. By using the WFA, family members work together to support each other’s goals and achieve long-term change and stability. Every family brings strengths, and every family knows best what it needs. We support and cheer them on. We respect each individual and work with them on their own defined goals – not on what we think is best for them.

A coaching culture builds on individuals’ strengths, we focus on what is working well and build from there, together. We strive for collaborative, transparent, relationships with everyone in our community. We recognize that our own individual experiences may be very different from others, and we approach each person with respect. Embracing a coaching culture in our organization enables us to be more effective, create a larger impact, and facilitate long-term positive outcomes for the families and communities we serve.

You will not be bored with us! This individual must demonstrate strong problem-solving skills, have the ability to multi-task, effectively communicate with our participants, families, team members, and community partners. Must have the ability to professionally represent our agency and have a sense of humor because while we take what we do seriously, we love to laugh at ourselves. Well, and each other.

Why Join Newcap?

Newcap, Inc. is a private non-profit Community Action Agency whose mission since 1965 is to move people from poverty to opportunities and economic security while enhancing community development. This means you not only make a living, but you get to do good too. If you have ever wanted to make a difference every day, this is the place for you.

Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.


v Work closely with prospective property owners and managers to promote housing opportunities for households that are experiencing homelessness and those that are at-risk of homelessness.

v Conduct outreach and provide educational information regarding subsidies, security deposit assistance, support the property owner/manager from a single point of contact, cost savings via tenant turnover.


1. Adhere to agency policy and procedures.

2. Exceptional Communication and organizational skills.

3. Maintain a positive and respectful attitude.

4. Demonstrate flexible and efficient time management and ability to prioritize workload.

5. Consistently report to work on time prepared to perform duties of position.

6. Has a strong work ethic having the needs of the organization and the clients as the primary priority.

7. Ambassador for Newcap, Inc., along with all employees, and responsible for marketing/promoting the organization and its programs both internally and externally.

8. Demonstrates leadership to gain and maintain credibility, trust, and respect of all employees.

9. Proactively and effectively communicates the knowledge gained from education to others in the organization, through the use of presentations, e-mails, and conversations.



v Become active in the landlord community to identify housing opportunities for households experiencing homelessness and those at-risk of becoming homeless with barriers.

v Be knowledgeable about and in attendance at landlord associations, real-estate industry, and networking events.

v Coordinate with the local housing authorities, housing and homeless service providers and housing team.

v Develops outreach programs and strategies to bring awareness of Newcap and our services

v Serve as the primary point of contact for landlords concerns and complaints, acting as a liaison to connect landlords, tenants and the housing case managers for those in Newcap housing programs

Tenant Education:

v Educate households in their search for housing such as identifying housing, filling out rental applications, interpreting leases and understanding tenant right and responsibilities

v Work with clients on a one-on-one basis to provide education, guidance and referrals tailored to each client’s unique circumstances.

v Teach and model landlord relationship building and communication

Administrative Activities:

v Create and/or maintain a database of landlords and properties and the relevant selection criteria they utilize. Communicate updates to relevant staff and community partners.

v Prepare case-related reports including outcomes, successes, and challenges

v Responsible for duties related to the follow-up of clients that are seeking housing.

Agency Intake:

v Take calls from clients in need of agency programs, ask screening/qualification questions.

v Refer to appropriate agencies or begin application process by sending application packet.

v Maintain knowledge of all Newcap programs and related community programs and services.

v Maintain relationships and network with other community-based service providers.

v Enter all information into Captain database.

v Responsible for other duties as assigned or required


This work is generally performed in an office environment and in the community in the following counties: Florence, Forest, Langlade, Marinette, Menominee, Oconto, Oneida, Shawano, Vilas. Some overnight and out of state travel my required.


Long periods of time working at a computer terminal. Use of keyboard may be stressful to hands or wrists. Must be able to see, hear and speak. Frequent handling and fingering, reading, working with information, standing, walking. Occasional lifting to 25 pounds, reaching, and climbing.


Computer, cell phone, printer, photocopy machine, fax machine, calculator, shredder, telephone.


v Knowledge of housing resources

v 2 years of real estate or property management, preferred

v Bachelor’s Degree in Business Administration, Human Services or comparable combination of education/work related experience required.

A combination of education, training and experience that results in demonstrated competency performing the work may be substituted.


v Ability to read, write using proper grammar/punctuation, and communicate effectively

v Possess organizational, planning and analytical skills.

v Computer skills

v Experience with word processing, spreadsheets, scheduling, project management, presentations.

v Ability to perform tasks with minimal supervision or oversite.

v Ability to work with individuals in a respectful and nonjudgmental manner

v Work collaboratively with Newcap coaching team to maximize experience for client and family


v Must possess a valid driver’s license.

v Must pass a background check.

v Must be able to maintain the confidentiality of any information encountered.


Employee must be able to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


You bring the skills, experience, and awesome attitude – what do we give back?

In addition to being part of a $20 million (and growing) 10 county organization where over 97% of our 145+ staff say “we makes a substantive difference in our community,” We offer:

· Full time, stable, year-round work.

· Flexible workweek

· Over 4 weeks of paid time off in year one

· 16 paid holidays

· Medical insurance with very low premiums for you AND your family (they are our family too)

· Dental insurance that has no premium after the first year as long as two dental cleanings per year

· Retirement plan with match and 100% vesting from first contribution

· Vision insurance

· HSA contributions

· Wellness program

· Disability coverage

· Employee Assistance Program

· Ongoing training and education

· Employee and family events

· Family friendly, family minded organization … and the people who work here

Newcap Inc., is an Equal Opportunity Employer

Job Type: Full-time

Pay: $20.00 per hour


401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Day shift
Monday to Friday
No nights
No weekends
People with a criminal record are encouraged to apply


High school or equivalent (Required)

Case management: 1 year (Preferred)

Driver’s License (Required)
Work Location: One location

Health insurance

To apply for this job please visit www.indeed.com.