Outcome Director

Job details
Salary
$30-35

Full-time
Qualifications
Successfully operationalizing innovative programs with tangible outcomes based on client need.
Strong project management skills managing complex, multifaceted projects resulting in measurable successes and program growth.
Proven experience in identifying, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility, span-of-control and performance.
Excellent verbal and written communication skills with exceptional attention to details
Personal qualities of integrity, credibility, and a commitment to and passion for Newcap’s mission
Experience working with low-income individuals and families preferred.

Job Title
Outcome Director

Summary of the Role
The Outcome Director is responsible for the operational success of a team, ensuring seamless team management and development, program delivery, and quality control and evaluation. This position is responsible for ensuring accountability for agency goals and outcomes according to the strategic objectives of the organization and the requirements of assigned funding sources with a heavy emphasis on team management, development and establishing standards of performance across all lines of service.

This individual must demonstrate strong problem-solving skills, multi-task, effectively communicate with our internal and external customers, have the ability to professionally represent our agency, and have a sense of humor.

Newcap, Inc.
Green Bay and Northeastern Wisconsin (Potentially Marinette, Oconto, or Shawano)
Summary of the Organization
Newcap is a community action agency equipping low-income citizens with the tools and potential for achieving economic security. We are seeking to add an Outcome Director to our growing team at Newcap where we are embracing a Whole Family Approach. Meeting families not where they are – but where they dream. The Whole Family Approach is a family-led strategy that provides adults and children with the tools they need to set and meet goals together as a family. This model uses a holistic approach partnering with the family to address their needs and make progress on their goals; this partnership increases the likelihood of long-term success for everyone involved. By using the WFA, family members work together to support each other’s goals and achieve long-term change and stability. Every family brings strengths, and every family knows best what it needs. We support and cheer them on.

We use the Family-Centered Coaching approach at Newcap which means we recognize the complexity of people’s lives. We continually strive to understand the impacts of institutional discrimination, the implicit bias within organizations and systems, and how those factors influence our work to develop and deliver services. We value humility and ask questions before assuming we know what’s right for someone else. Flexibility and the ability to respond to changing conditions with questions and curiosity are key to how we coach and build trusted relationships with clients and each other. We respect each individual and work with them on their own defined goals – not on what we think is best for them.

This coaching method uses techniques from goal setting, motivational interviewing, and strength-based training to help coaches work with households to address the needs of the whole family, when and how they need support. Using a flexible approach helps coaches establish trust and rapport through a parent’s progressive stages of change, FCC recognizes that families need different things at different times.
Instead of focusing solely on setting goals, it allows coaches to address unique situations and life crises as they come up.
A coaching culture builds on individuals’ strengths, we focus on what is working well and build from there, together. We strive for collaborative, transparent, relationships with everyone in our community. We recognize that our own individual experiences may be very different from others and we approach each person with respect. Embracing a coaching culture in our organization enables us to be more effective, create a larger impact, and facilitate long-term positive outcomes for the families and communities we serve.